Exchange and return policy

Replacement policy:

1- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to replace the product provided to him by the store within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed.

2- In order to replace the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer must pay the shipping value if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and product delivery To the shipping company, and in the event of defects or errors, the consumer will be compensated

The consumer is not entitled to replace the product in the following cases:

1- If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

2- If the product consists of video tapes, CDs, CDs, or information programs that have been used.

3- If the product is newspapers, magazines, pamphlets, books, or anything else that is considered a work.

4- If a defect appears in the product due to poor possession by the consumer.

5- If the contract deals with the provision of accommodation, transportation or catering services.

6- If the contract deals with the purchase of software download products via the Internet.

7- If the product is digital, such as books and electronic courses.

8- If the product is electronic services, for example, but not limited to the advertising management service, the service of issuing the self-employment document, and the service of establishing and designing an online store.


Return policy:

1- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to terminate the contract and retrieve the product provided to him from the store within the seven days following the date of receiving the product, and he is not entitled to that product after the seven days have passed.

2- To return the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety.

3- The consumer shall bear the costs incurred in the return process, and in the event of an international return, the consumer shall bear the full costs of shipping and handing over the product to the shipping company, and in the event of defects or errors, the consumer will be compensated

The consumer is not entitled to return the product in the following cases:

1- If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

2- If the product consists of video tapes, CDs, CDs, or information programs that have been used.

3- If the product is newspapers, magazines, pamphlets, books, or anything else that is considered a work.

4- If a defect appears in the product due to poor possession by the consumer.

5- If the contract deals with the provision of accommodation, transportation or catering services.

6- If the contract deals with the purchase of software download products via the Internet.

7- If the product is digital, such as books and electronic courses.

8- If the product is electronic services, for example, but not limited to the advertising management service, the service of issuing the self-employment document, and the service of establishing and designing an online store.